Personal verifications is not compulsory so your identity is protected. However, verifications allow others to trust you more, leading to more trades.
We uses offline cold storage to store our funds which is the safest method so far. We will allocate a small percentage as hot storage to make it easier for users to make withdrawals.
At the moment, we do not accept credit or debit cards due to risk of fraud.
Contact our staff and we will usually respond within 48 hours. During peak period, we may take longer to respond.